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Google Sheets Integration
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Google Sheets Integration

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Note

To integrate Whatfix and Google Sheets, email us at support@whatfix.com

Overview

With Google Sheets and Whatfix integration, you can import your support articles from any Knowledge Base application and export Whatfix reports to a Google Sheet.

Use cases

Here are some use cases that are possible using this integration:

  • Import support articles from any Knowledge Base application. This can be useful if your organization is using a custom support site or app.
  • Export Whatfix reports to Google Sheets. For example, export reports such as
    • Most run Flows
    • Most searched terms on Self Help, etc. as Google Sheet.
  • Add end user data in Google Sheets and use it for content segmentation to show content to a specific group of users. This can be helpful if your app has no API to share the data.

How it works

googlesheets_import_integration_how_it_works

Authentication

Google Sheets uses OAuth 2.0 for authorizing its REST APIs. Whatfix uses Google Sheet Connector through which users get authorized when calling Google Sheet APIs.

Integration process

googlesheets_import_integration_process

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