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How do I see Flow Failure information on the Dashboard?
  • 12 Jan 2023
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How do I see Flow Failure information on the Dashboard?

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You can find a consolidated view of the Flow failure information on the Analytics dashboard. A default Trend Insight called Flow Failure Report serves as a one-stop solution to track all your Flow failures.

The insight gives the following information,

  • Content Title
  • Step number
  • Failure reason
  • Possible action
  • User ID
  • Device/Resolution
  • Flow play URL

Use the following steps to see the Flow Failure information on the dashboard,

  1. On the Whatfix Dashboard, click Insights.
    RB_DB_click insights
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If you've enabled Dashboards, use the following steps,

a. On the Whatfix Dashboard, hover your cursor over the left panel, and then click Analytics.
Dashboard_new_analytics

b. Click Insights.
analytics_not_classic_insights

  1. Click Flow Failure Report insight.
    Flow_failure_trend.png

Here's a GIF of the Flow Failure Report insight looks in the dashboard,

flow_failure_insights

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You can add your own breakdowns and filters to the insight, but cannot save those changes.

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Flow Failure Insights is not available for accounts using the Self-Hosted/Export mode of deployment.


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