- 22 Mar 2022
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Integrating email support in Self Help
- Updated On 22 Mar 2022
- 1 Minute To Read
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The Email Integration enables your end-users to reach out to you through the contact/support email if they are unable to find what they are looking for in Self Help.
How does it work?
The Email, once enabled, is a button inside the Self Help. The icon shows up only after a user searches in the menu and gets no results. On clicking the email icon, the native email client opens.
How to configure the "Email us" feature?
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Navigate to the Whatfix Dashboard.
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Click Widgets.
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Click the Self Help tile.
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Click Configuration.
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Click Support.
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Click the Email Support checkbox and then enter the email address.