Integrating email support in Self Help
- 01 Sep 2022
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Integrating email support in Self Help
- Updated On 01 Sep 2022
- 1 Minute To Read
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Print
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The Email Integration enables your end users to reach out to you through the contact/support email if they are unable to find what they are looking for in Self Help.
How does it work?
The email, once enabled, is a button inside the Self Help. The icon shows up only after a user searches in the menu and gets no results. On clicking the email icon, the native email client opens.
Use the following steps to configure Email us feature,
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Navigate to the Whatfix Dashboard.
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Click Widgets.
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Click the Self Help tile.
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Click Configuration.
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Click Support.
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Select the checkbox next to Email support, and then enter the Email address.
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