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Integrating email support in Self Help
  • 01 Sep 2022
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Integrating email support in Self Help

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The Email Integration enables your end users to reach out to you through the contact/support email if they are unable to find what they are looking for in Self Help.

How does it work?

The email, once enabled, is a button inside the Self Help. The icon shows up only after a user searches in the menu and gets no results. On clicking the email icon, the native email client opens.

Use the following steps to configure Email us feature,

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. Click Widgets.
    RB_DB_Click widgets(2)

  3. Click the Self Help tile.
    RB_DB_clickSH

  4. Click Configuration.
    RB_DB_SHconfig

  5. Click Support.
    RB_DB_SHclicksupport(1)

  6. Select the checkbox next to Email support, and then enter the Email address. 
    RB_DB_SH_Emailsupport


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