Top
Nested Grouping in Self Help
  • 01 Sep 2022
  • 1 Minute To Read
  • Dark
    Light
  • PDF

Nested Grouping in Self Help

  • Dark
    Light
  • PDF

The ability to group content in Self Help helps you structure your content so that your end user can easily understand and navigate through the widget. Nested grouping enables you to extend the ability to group related articles together, improving your end user experience.

your title goes here

Each group can have multiple sub-groups. But a sub-group cannot have another level of grouping.

Creating a Nested Group

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. Click Widgets.
    RB_DB_Click widgets(2)

  3. Click the Self Help tile.
    RB_DB_clickSH

  4. Click the Segment you want to add the sub-group to.
    RB_DB_SH_selectcontentlink

  5. Click Create, and then click Group.
    RB_DB_SH_addnestedgroup

  6. Enable the Nest This Under Group checkbox, and then select the group you want to nest the sub-group in.
    Screenshot 2021-04-09 at 9.09.35 PM.png

Note

The Nest This Under Group checkbox appears only when you have an existing group in the segment.

  1. Click Save.
    RB_DB_SH_save

Adding Content to the Nested Group

  1. Once the sub-group is created, hover over the sub-group and click the Add icon.
    Screenshot 2021-04-09 at 9.11.33 PM.png

  2. Select the content you want to add to the sub-group.
    Screenshot 2021-04-09 at 9.11.48 PM.png

Note

You can filter for content using the Search box.

  1. Click Okay.

Dragging and Dropping Content

You can also choose to drag and drop the content in/out of the nested folder.
Self help_Drag and drop


Enable Nested Grouping in Self Help

To enable this feature on your application, contact [email protected].


Was this article helpful?

First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.