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Nested Grouping in Self Help
  • 24 Mar 2022
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Nested Grouping in Self Help

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The ability to group content in Self Help helps structure your content so that your end-user can easily understand and navigate through the widget. Nested grouping enables you to extend the ability to group related articles together, improving your end-user experience.
Selfhelp group

Each group can have multiple sub-groups. But a sub-group cannot have another level of grouping.

Creating a Nested Group

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. Click Widgets.
    RB_DB_Click widgets(2)

  3. Click the Self Help tile.
    RB_DB_clickSH

  4. Click the Segment you want to add the sub-group.
    RB_DB_SH_selectcontentlink

  5. Click Create and then click Group.
    RB_DB_SH_addnestedgroup

  6. Enable the Nest This Under Group checkbox, and then select the group you want to nest the sub-group in.
    Screenshot 2021-04-09 at 9.09.35 PM.png

Note

The Nest This Under Group checkbox appears only when you already have an existing group in the segment.

  1. Click Save.
    RB_DB_SH_save

Adding Content to the Nested Group

  1. Once the sub-group is created, hover over the sub-group and click the Add icon.
    Screenshot 2021-04-09 at 9.11.33 PM.png

  2. Select the content you want to add to the sub-group.
    Screenshot 2021-04-09 at 9.11.48 PM.png

Note

You can filter for content using the Search box.

  1. Click Okay.

Dragging and Dropping Content

You can also choose to drag and drop the content in/out of the nested folder.
Self help_Drag and drop


Enable Nested Grouping in Self Help

To enable this feature on your application, contact [email protected].


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