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Pop-Up Analytics
  • 22 Mar 2022
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Pop-Up Analytics

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Use the following steps to access Pop-up analytics,

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. In the left panel, click Analytics.
    Dashboard_leftpane_analytics

  3. Click Pop-Up.
    Dashboard_analytics_popup

Note

You can use the Filter option to narrow down the reports to a specific domain. See Analytics Filters- Domain Filter.

The Pop-up Analytics page displays the following information.

Column Description
No. of Times Shown The number of times pop-up was shown to the end-users.
If users click the Skip button on the Pop-up, then it is only considered as shown.
No. of Time Engaged (Flow/URL) The number of times users interacted with the pop-up by clicking the buttons (except Skip), link, close icon, sliding through the slides in the carousel, etc.
If the Pop-up doesn’t have a close icon or buttons, then No. of Time Engaged (Flow/URL) value is equal to No. of Times Shown.
Creation Date Pop-up creation date.

Dashboard_analytics_popups_effective


In the pie chart below, you can see the graphical view of how users are interacting with the respective Pop-up.
Dashboard_analytics_popupsgraph

1- Drop-down menu to select the desired pop-up.

2- The date the Pop-up was published

3- Pop-ups engaged: The number of times users interacted with the pop-up by clicking the buttons (except Skip), link, close icon, sliding through the slides in the carousel, etc.

4- Pop-ups skipped: The number of times users ignore reading the pop-up content by clicking the close icon or Skip button.


Here's the impact of user interactions on the various buttons in a pop-up.

Button Behaviour Example: A Pop-up is set to display twice
Skip The user skips the Pop-up, and the display count is not impacted. Users who click the Skip button continue to see the Pop-up until they click Close or "X" icon.
Close button or "X" icon Clicking either of these buttons closes the Pop-up and the display is counted as one view. Users who click Close, exit the Pop-up, and the Pop-up will now display once more on the next log in.
Don't show me again The user clicks the check-box to make sure the Pop-up never appears again. The count reduces to zero. Users who click the Don't show me again check-box never see the Pop-up again. It does not matter if the count has not been reached.

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