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Pushing Whatfix Content to Production
  • 13 Jul 2022
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Pushing Whatfix Content to Production

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The content that you create and save on Whatfix needs to be pushed to the Whatfix CDN servers before it is available for your users. You may be able to see the content using the Preview mode or the See Live option (while content creation), but for the content to be live and reflect on your end user's application, you must perform a Push to Production or an extension update.

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  • Only an Account Manager can perform the following task. For more information about available roles and their permission, see Whatfix User Roles.

  • The Push to Production option is applicable only for accounts using the JavaScript Embed deployment model.

  • If you use the Browser Extension deployment model, then you need to update the extension for the changes in content to reflect for your end users.

Use the following steps to push the content live,

JavaScript Embed deployment model

  1. Navigate to the All Content section of the Whatfix Dashboard.
    RB_DB_All content

  2. On the top right, click Push to Production.
    RB_DB_Push to production

  3. On the summary pop-up, review the content that is going live, and then click the Push to Production button.
    RB_DB_Push to prod_popup

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When the process is complete, a notification mail is sent to your registered email address.

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The Push to Production usually takes only a few minutes. However, when there are many updates, it may take upto 30 minutes to reflect on your application.

Browser Extension deployment model

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. On the top right, click the Settings icon.
    RB_DB_Settings

  3. Click Manage Extensions.
    RB_settings_manage extensions

  4. On the browser extension card, click the Update button.
    chrome_update

  5. On the summary pop-up, review the content that is going live, and then click the Push to Production button.
    RB_DB_Push to prod_popup

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The extension update usually takes only a few minutes. However, when there are many updates, it may take up to 30 minutes to reflect on your application.


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