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Removing content from Self Help
  • 01 Sep 2022
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Removing content from Self Help

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Depending on how the content was added, there are three different ways to remove content from Self Help.

Content added manually from the library


If you have added content manually into Self Help as shown in GIF video, then use the following steps to remove the content.

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. Click Widgets.
    RB_DB_Click widgets(2)

  3. Click the Self Help tile.
    RB_DB_clickSH

  4. Next to the segment you want to remove the content from, click the Edit icon.
    RB_DB_SHclickediticonsegment

  5. Hover your cursor over the content you want to remove and click the Delete icon.
    RB_DB_SH_deletecontent

  6. Click Save.

Content added using tags


If you have added content into Self Help using tag(s) as shown in the GIF video, then removing the tag(s) from the content, removes the content from the Self Help widget as well.

Use the following steps to remove tags from content,

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. Select the content you want to remove the tag(s) using the adjacent checkboxes.
    RB_DB_SHselectcontenttodelete

  3. Click the Manage Tags icon.
    RB_DB_SH_clickmanagetags

  4. Use the remove_tags_icon icon to remove the tag(s).
    RB_DB_SHclickdeleteicon

  5. Click Done.

Content added using the All Checkbox

RB_DB_SH_allcontent


If you have added content into Self Help using the All checkbox, then use the following steps to remove the content,

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. Click Widgets.
    RB_DB_Click widgets(2)

  3. Click the Self Help tile.
    RB_DB_clickSH

  4. On the segment you want to remove the content from, Click the Edit icon.
    RB_DB_SHclickediticonsegment

  5. Clear the All checkbox.
    RB_DB_SH_deselectallcontent

  6. In the Add Content section, click Select.
    RB_DB_SH_clickselect

  7. From the Select from Library tab, select the content you want to add in Self Help.
    RB_DB_SH_newgroup

  8. Click Okay.
    RB_DB_SH_clickokay

  9. Click Save.


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