Self Help is empty
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You are using a Smart Context enabled account and are trying to add Static content such as Links, Video Links, and Text content and nothing is showing up in the Self Help widget.
When Smart Context is enabled, all your content must have tags. No tags are associated to the static content.
Associate the global-page tag to all Static content so that it appears in Self Help.
You can also associate appropriate Page Tags to the content.
If you don't see any tags then you need to first create a dummy Flow and save it. Now, you can see the tags in the Tags section and can delete the dummy Flow.