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Self Help is empty
  • 07 Sep 2022
  • 1 Minute To Read
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Self Help is empty

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    Light
  • PDF

Issue

You are using a Smart Context enabled account and are trying to add Static content such as Links, Video Links, and articles, but nothing is showing up in the Self Help widget.

Cause

When Smart Context is enabled, all your content must have tags. The static content won't appear if no tags are associated with them.

Solution

  • Associate the global-page tag to all Static content so that it appears in Self Help.
  • You can also associate appropriate Page Tags to the content.
Note

If you don't see any tags, then create a dummy Flow and save it. Now, check for the tags to be associated with the content in the Tags section, and then delete the dummy Flow.


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