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Self Help Analytics
  • 05 Sep 2022
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Self Help Analytics

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With Self Help analytics you can find the engagement of your end users with the Self Help on your application.

Use the following steps to access Self Help analytics,

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. In the left panel, click Analytics.
    Dashboard_leftpane_analytics

  3. Click Self Help.
    2022-05-09_20-16-14

Note
  • For any of the reports below, you can use the filter to narrow down your reporting to specific criteria. By default, the filter is set to display data for the last 3 months.
  • To see how you can filter your reports by domain, see Analytics Filters- Domain Filter.

Queries Served by Day

The Self Help analytics starts with displaying the Queries Served by Day. Place your mouse over each peak to view the maximum number of queries for that day. The graph shows trends over each day as users search for content in Self Help search.

Dashboard_analytics_shqueries


Effectiveness of Flows Played from Self Help

The section displays the list of Self Help content, the type of content and the number of views for the selected period of time.

Dashboard_analytics_sheffectiveness


Self Help Search Success

The section displays the total number of queries that returned results and the count of the terms that didn't get any search results. Each tab on the right lists all the unsuccessful as well as successful search terms on the respective tabs.

Unsuccessful search queries give you an idea of what content needs to be added.

Successful search queries tell you what's working and what terms you need to use in your content so that it is returned as a result. Successful Search terms can actually tell you how much you are saving because every successful search is one less support call.

Dashboard_analytics_shsearch


All the Comments

The section displays all the suggestions/feedback made by the end-users inside the Self Help when they search for something and get no results.

Dashboard_analytics_shcomments


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