Translating Whatfix Content
  • 14 Sep 2022
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Translating Whatfix Content

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  • PDF

Article Summary

Whatfix enables you to translate Whatfix content in different languages without having to recreate each Flow in a different language from scratch. This helps you communicate with your end users in their native language.

How Whatfix supports multiple languages

Whatfix Flows are created in one default language (English/any other native language) which are published in the Whatfix business account in this language. The language conversion allows translating the content of Whatfix Flows (created in default language) and the default Whatfix buttons/elements within the tooltips or any other Whatfix embed format to be converted into supported international languages.

Localization of content within Whatfix components

Many applications support a host of international languages and have dedicated teams for language translation. In such applications, users can choose their own language within the application and the entire content of the application changes to the selected language. Since Whatfix Flows are embed within the application, we realized the need to change the text of Whatfix components in accordance with the selected language within the application. Hence we have tried to maintain synergy with the usual language translation process. Whatfix provides a properties file for each supported language.

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  • Translated language files are stored within the Whatfix business accounts.
  • If translations are not present for a particular language for Whatfix Flows and the same language is selected by an end user for the application, then the Flows are displayed in the default language in which they were created and published in the Whatfix account.

Language Translation Process Flowchart


Click the various Content elements of the Flowchart below for more information.

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