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Trend Insights
  • 06 Apr 2022
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Trend Insights

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Overview

Whatfix provides out-of-the-box Analytics that shows usage and engagement-related data for all your Whatfix content in easy-to-understand visual formats like no. of queries served from Self Help, no. of times a Flow was played and from which widget, etc,.

However, sometimes you may want to create a custom report that shows data based on your business needs. For example,

  • A Flow launched from a pop-up by users using the Chrome browser.

  • Completion rate of a particular Flow by users from a specific location.

With Trend Insights in Whatfix you can now turn all your queries into actionable Insights. It is a one-stop solution for all your reporting needs. With Trend Insights you can now create your own custom engagement reports to get more in-depth information at a granular level.

Insights are created by selecting Whatfix-related events and filters which you can then visualize in the form of charts.


Benefits of Trend Insights

  • Eliminate the need for third-party applications to create custom reports.

  • Drill down data at a user-level.

  • Draw detailed and in-depth reports on each content type.


Use Cases

The following are simple use cases that you can try out with Trend Insights.

your title goes here

For more information on Setup modules and Chart creation, see Creating a Trend Insight

  1. Flows failed for users using Chrome browser grouped by country

The chart displays Flows for which the steps failed for users using the Chrome browser and grouped based on the country they played the Flow from.

Add the following event, filter, and breakdown in your Event Setup module to get this report.

  • Event: Flow Step Missed/ Failed

  • User Filter: Browser → Chrome

  • User Breakdown: Country

RB_dashboard_insights_use_case_1

  1. Flows triggered from a Pop-up by users using Chrome browsers grouped by country.

The chart displays Flows played from a Pop-up by users using the Chrome browser and grouped based on the country they played the Flow from.

Add the following event, filter, and breakdown in your Event Setup module to get this report.

  • Event: Flow Started via Pop-up

  • User Filter: Browser → Chrome

  • User Breakdown: Country

RB_dashboard_insights_trend_use_case_2


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