Troubleshooting

Analytics:

• User Actions not available under User Action Analytics (Insights)

Beacon:

• Beacon does not appear correctly
• Beacon not displaying in preview mode

Dashboard:

• Unable to invite users to Whatfix Dashboard
• Error: This domain is not supported for your enterprise
• Error: Maximum number of segments reached
• The push to production pop-up displaying wrong content

Editor:

• Whatfix Editor not working properly
• Whatfix Editor Plugin not visible on Chrome
• Preview Mode not working on Salesforce
• Unable to install Whatfix Editor on Chrome
• Unable to see the Install Editor Button

Flow:

• Flow does not run correctly
• Flow tooltip flickers or appears at different position
• Flow couldn't detect the element for the next step
• Flow launches as a slideshow in Self Help
• Unable to Black Out Sensitive Information on an existing Flow
• Unable to select element while creating Flows
• Unable to select an element in a drop-down menu
• Optional step not working
• Flow tooltip theme changes when triggered using the URL embed format

Miscellaneous:

• Clearing Browser Cache
• Users not receiving invite to Dashboard

Multi-format Outputs:

• Video download email not received
• Whatfix Flow Videos in Wistia Channel are in Unpublished state
• Unable to download Whatfix content from the Dashboard
• Flow not getting displayed as Slideshow in the article

Pop-up:

• Pop-up not displaying
• Pop-up images/videos not appearing to end-users
• Unable to remove Whatfix logo from a pop-up
• Pop-up with Flow attached appears only once

Self Help:

• Self Help is empty
• Self Help does not display
• Content not appearing in Self Help when searching
• Content not showing up in Self Help
• Role tags not working

Smart Tips:

• Auto Tip Execution not working in Smart Tips
• Smart Tips appear randomly
• Smart Tips not appearing

Translation:

• Translated content not showing to users
• Yellow exclamation mark in translated content UI
• Translate all button is disabled

Browser Extension:

• Unable to see new content after updating the extension
• Unable to uninstall the Whatfix extension from Chrome

Content Repository:

• Repository content not showing in Self Help
• Content showing in Self Help even after removing from Repository

Static Content:

• Unable to see Drag and drop or Browse option

Task List:

• Content not showing up in Task List
• Task List not appearing in the Preview Mode