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Understanding Flow exits
  • 06 Sep 2022
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Understanding Flow exits

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Whatfix captures both Flow failures and exits.

  • Flow failure- when there is something wrong with the Flow, and the user is not able to proceed.

  • Flow exit- when the Flow is functioning, but the user chooses not to continue.


Flow exits happen due to one of the following reasons,

  • User explicitly closes the Flow using the X icon.
    flow_step_close_icon

  • Flow transition issue: User did not click on the next available action in the Flow, but clicked any other Flow.

  • User navigates away: This could ideally be one of two possibilities

    • There is no activity from the user
    • User moves away from the computer

The reasons for exits can be seen when you hover your mouse over the chart in Flow Analytics.
Dashboard_analytics_flow_failedsteps


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