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Using keywords to help users find content
  • 14 Mar 2022
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Using keywords to help users find content

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You may want to help users find the information they are looking for, even if the words they use in their search query aren't exactly the words used in your content. Whatfix enables you to associate synonyms by setting up Search Keywords for each content in Whatfix. This expands the list of users' queries for which content is returned as a search result.

Use the Unsuccessful Search terms in Self Help Analytics and configure your content so that your end-users can find the content they are looking for.

For example, you can set "knowledge base" and "document" as Search Keywords for all the content related to Content Repository. So, when a user searches for "knowledge base" or "document" in Self Help, the search results include content from your Content Repository.

Note
  • Search Keyword works for Self Hosted accounts (Export Content) as well.
  • Search Keywords cannot be added to content that is crawled from your Content Repository. Examples of Content Repositories include, SharePoint, Freshdesk, Zendesk, etc.
  • Search Keywords can be added to Text, Link, Video, and Flows.
  • You can add keywords up-to 400 characters.

Use the following steps to set Search Keywords,

  1. Navigate to the Whatfix Dashboard.
    Goto_dashboard

  2. Hover the cursor over the content you want to add/edit the keywords for, and then click the Edit icon.
    RB_DB_SH_Clickediticon

  3. In the Search Keyword text field, enter similar keywords for the content.
    RB_DB_SH_keywords

  4. Click Save.
    RB_dashboard_flow_save_button


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