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What actions are considered as engagement?
  • 07 Sep 2022
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What actions are considered as engagement?

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Engagement refers to end user interactions with Whatfix content. The following table lists such engagement,

            Module                                                        Action description
Self Help
Flows inside the Self Help are played
Static content is clicked
Task ListFlows inside the Task List are played
Static content is clicked
Pop-upsWhen the Close icon or any button inside the pop-up is clicked (except Skip)
Smart TipsWhen clicking the i icon or while hovering the cursor over the Smart Tip
BeaconsWhen a Beacon is loaded on the end user's page

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