Add an icon to Self Help

  • Published on Jun 11, 2025
  • 1 minute(s) read
Prev Next

Whatfix enables you to add icons to the Self Help widget. Choose a default icon, such as a question mark, or a custom icon that matches other icons in your application.

Info:

Expand the accordion(s) for more details.

Add an icon to the Old Self Help

Use the following steps to add icons to your Old Self Help widget:

  1. On the Whatfix Guidance dashboard, click Style.
    ia_left%20nav_style

  2. Click Self Help.
    styles_sh.png

  1. In the Appearance section, under Widget Icon, click the dropdown menu next to Type. Select either Label with Icon or Icon only based on your requirements.
    RB_DB_SH_addicon

  2. In the Icon section, choose the Custom option.
    DB_SH_Themes_Addicon1

  3. Click Choose Icon, then select the image you want to use from your device.
    DB_SH_Themes_chooseicon

Note:
  • Whatfix supports PNG and SVG formats for custom icons.
  • The image resolution can be up to 24x24 pixels.
  • The file size should be less than 25 KB.
  1. After uploading the image, click Save.
    RB_DB_SH_Clicksavesupport
Note:

For changes to reflect, push the changes made to Production.

Add an icon to the Improved Self Help

Use the following steps to add icons to your Improved Self Help widget:

  1. On the Whatfix Guidance dashboard, click Style.
    ia_left%20nav_style

  2. Click Self Help.
    styles_sh.png

  1. In the Customisations section, click FAB.
    DB_SH_Fab.png

  2. In the Icon section, click the + icon.
    SH_Click_Plus_Icon.png

  3. Select the image you want to use from your device.

Note:
  • Whatfix supports PNG and SVG formats for custom icons.
  • The image resolution can be up to 32x32 pixels.

  1. Add a text for your icon. The text appears on hover over the FAB icon.
    SH_Add_Text.png

  2. Click Save.
    RB_DB_SH_Clicksavesupport

Note:

For changes to reflect, push the changes made to Production.