End-user authentication

• Overview
• Enable End-user Authentication

Overview

If your organization has strict security policies that do not allow any business process data, Personally Identifiable Information (PII), or other sensitive content to be exposed to anyone outside your organization, then you need an additional layer of security between the Whatfix platform and your end users.

The End-user Authentication feature prompts your end users to authenticate themselves with valid credentials using your organization’s SSO. Only after they are authenticated do your end users start seeing the Whatfix content.

For example, if you have configured a Self Help widget on the application, initially your end users can see the Self Help in the collapsed state. But when they click Self Help to see the content, the SSO login pop-up appears. The authentication happens only when end users click the Self Help widget since there is no sensitive information present in the widget's collapsed state.

However, if you've configured Task List, Beacon, Pop-up, Smart Tip, or Survey on the application, End-user Authentication happens automatically before the content is displayed on the page. Since the above-mentioned content may show sensitive information even without the user clicking them, End-user Authentication ensures that only authenticated users can see the content.

Enable End-user Authentication

To enable End-user Authentication, contact support@whatfix.com.