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End-user authentication
  • 12 Apr 2023
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End-user authentication

  • Updated On 12 Apr 2023
  • 1 Minute To Read
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Article Summary

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To enable this feature, contact support@whatfix.com.

If your organization has strict security policies that do not allow any business process data, Personally Identifiable Information (PII), and other sensitive content to be exposed to anyone outside your organization, then you need an additional layer of security between the Whatfix platform and your end users.

The End-user Authentication feature prompts your end users to authenticate themselves with valid credentials using your organization’s SSO. Only after they are authenticated do your end users start seeing the Whatfix content.

For example, if you have configured a Self Help widget on the application, your end users can see the Self Help in the collapsed state but when they click the Self Help to see the content, the SSO login pop-up appears. Once the credentials are authenticated, the normal Whatfix flow of work continues.

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