Export User Journey data
- 26 Jun 2024
- 1 Minute To Read
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Export User Journey data
- Updated On 26 Jun 2024
- 1 Minute To Read
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Download User Journey data to better understand your end users, the time they take to complete particular steps, the exact points when they drop off from a process, and much more.
For example, understand at which point your users drop off a process and identify these users. Then, using this data, target relevant Whatfix content/widgets to those particular users and help them complete the process seamlessly.
Use the following steps to export the user data in User Journey:
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Create the User Journey. For more information on how to create a User Journey, see Create User Journey.
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Once you get the Sankey chart, click the node for which you want to download the user data.
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On the pop-up, click See User Data.
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Scroll down to see the User Level data.
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To download this data, click Export data.
your title goes here
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The data is downloaded in .csv format to your local drive.
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The following image shows a sample CSV file,
The CSV file consists of the User Id, the total Time Taken by the user to complete the steps in seconds, the date and time on which a particular step is completed by the user, the number of times the user has interacted with a particular step, and the URL in which the Step is executed.
- Download up to six months of User Journey data at any given time.
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