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Export User Journey data
  • 26 Jun 2024
  • 1 Minute To Read
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Export User Journey data

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Article summary

Download User Journey data to better understand your end users, the time they take to complete particular steps, the exact points when they drop off from a process, and much more.
For example, understand at which point your users drop off a process and identify these users. Then, using this data, target relevant Whatfix content/widgets to those particular users and help them complete the process seamlessly.

Use the following steps to export the user data in User Journey:

  1. Create the User Journey. For more information on how to create a User Journey, see Create User Journey.

  2. Once you get the Sankey chart, click the node for which you want to download the user data.


  1. On the pop-up, click See User Data.
    see_user_data_user_journey

  2. Scroll down to see the User Level data.
    user_data_user_journey

  3. To download this data, click Export data.
    export_data_user_journey

your title goes here
  • The data is downloaded in .csv format to your local drive.

  • The following image shows a sample CSV file,
    2023-03-31_15-22-15

The CSV file consists of the User Id, the total Time Taken by the user to complete the steps in seconds, the date and time on which a particular step is completed by the user, the number of times the user has interacted with a particular step, and the URL in which the Step is executed.

  • Download up to six months of User Journey data at any given time.

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