Flow could not detect the element for the next step

Issue

Flow couldn't detect the element for the next step while it is being played.

Probable Causes

• Flow might have been created using the elements captured in a non-production (developer or UAT) environment, and an attempt is made to play the Flow in the Production environment. Element IDs are different for UAT and Production environments.
• The underlying application has changed, or the specific element is missing.
• If there are multiple similar elements on the application, Whatfix fails to detect the correct element.

Suggested Solutions

• Ensure that the Flow is created in the Production environment.
• Edit the Flow and reselect the element. For more information, see Reselect Elements to manage UI changes.
• In case of multiple similar elements, use CSS selectors to identify the right element.