Flow could not detect the element for the next step

Article summary

Did you find this summary helpful?

Thank you for your feedback

Issue

Flow couldn't detect the element for the next step while it is being played.

Flow might have been created using the elements captured in a non-production (developer or UAT) environment, and an attempt is made to play the Flow in the Production environment. Element IDs are different for UAT and Production environments.
The underlying application has changed, or the specific element is missing.
If there are multiple similar elements on the application, Whatfix fails to detect the correct element.

Ensure that the Flow is created in the Production environment.
Edit the Flow and reselect the element. For more information, see Reselect Elements to manage UI changes.
In case of multiple similar elements, use CSS selectors to identify the right element.

your title goes here

To find the CSS Selectors for other desktop applications, contact support@whatfix.com.

your title goes here

If the issue persists, contact support@whatfix.com.

Was this article helpful?

Table Of Contents

Changing your password will log you out immediately. Use the new password to log back in.

Current password

New password

Confirm password

First Name

First name must have atleast 2 characters. Numbers and special characters are not allowed.

Last Name

Last name must have atleast 1 characters. Numbers and special characters are not allowed.

New email

Enter a valid email

Re-enter your password

Enter a valid password

Your profile has been successfully updated.

Logout