Flow could not detect the element for the next step

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Issue:

Flow couldn't detect the element for the next step while it is being played.

Flow may have been created using the elements captured in a non-production (developer/UAT) environment, and an attempt is made to play the Flow in the Production environment. Element IDs are different for UAT and Production environments.
The underlying application has changed, or the specific element is missing.
If there are multiple similar elements on the application, Whatfix fails to recognize the right element.

Ensure that the Flow is created in the Production environment.
Edit the Flow and reselect the element. For more information, see Reselect Elements to manage UI changes.
In case of multiple similar elements, use CSS selectors to identify the right element.

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To find the CSS Selectors for other desktop applications, contact support@whatfix.com.

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If the issue persists, contact support@whatfix.com.

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