Occasionally, eliminating specific filter values enables visualization of data with all other filter values. Excluding a filter value enables focus on the data required for analysis.
For example, if a Pop-up rolls out for customers, Trend Insights enables analysis of the number of people who have seen the Pop-up from all countries except India. Whatfix enables exclusion of India from the User Filter and provides analytics data from all other countries.
Info:
The exclude filter applies to the User Filters and User Breakdown in Insights found in Trend Insights, Funnel Insights, User Journey, and Dashboards.
It is also applies to the Event Filters and Breakdown in Trend Insights associated with the Trend Insights.
Use the following steps to exclude a filter in Trend Insights:
- On the Whatfix Analytics dashboard, click Insights.
Click + Create Insights.
Click Trend Insights.
To name your Insight, click the Edit icon.
Click Add Event and select the event that you want to analyze.
Info:
Add Default (Whatfix-related events) and Custom events. For more information, see List of Whatfix-related events.
Click Add User Filter to filter the data based on specific criteria like country, city, browser, etc.
Select the required User Filter.
Select the condition as Does not equal to using the dropdown.
Info:
In the aforementioned example, we want to filter the number of users who've seen a Pop-up based on all countries except India.
Select the filter value that you want to exclude.
Click Apply.
Click Add User Breakdown and select the criteria to breakdown the data.
Info:
Scroll down to see the data chart that is generated.
The data chart is generated without the data for the excluded filter. It is excluded from the User Breakdown as well.
Click Save.
