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    How to identify the cause of an app crash on Windows OS?
    • 24 May 2023
    • 1 Minute To Read
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    How to identify the cause of an app crash on Windows OS?

    • Updated On 24 May 2023
    • 1 Minute To Read
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    Article Summary

    When a program crashes, i.e., the app stops working, an event is recorded in the log file that can be used to troubleshoot the problem.

    Use the following steps to find the logs:

    1. Click the Windows Start button.

    2. Search for Event Viewer and open it.

    3. Click Windows Logs and click Application.
      image 3.png

    4. Find the error you are looking for and check the Date and Time, Source, Event ID, etc. of the error.
      image 3.png

    5. Click the error, and then navigate to the bottom of your screen where additional details about the respective error are present.
      Snag_8fecf8.png

    6. Click General and use the data present to find the cause of the crash. You may need the help of developers to identify the exact cause.
      image 3.png

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