How to identify the cause of the Whatfix Desktop Apps crashing?

Updated On 06 May 2024
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The Whatfix Player and Studio apps might crash for various reasons such as:

Conflicts with other desktop apps
Technical issues after updates

Understand the specific cause to fix the problem and avoid future crashes. Do this using the Windows Event Log and by following the given steps:

Click the Windows Start button.
Search for Event Viewer and then launch it.
Click Windows Logs and then click Application.
Find the error you are looking for and check the Date and Time, Source, Event ID of the error.
Click the error, and then scroll down to the screen where additional details about the respective error are present.
Click General and use the data present to find the cause of the crash. To identify the exact cause, you may need the help of developers.

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For more information about troubleshooting an app crash, see Identifying crashes with the Windows Event Log.

Note

If a Whatfix app, such as the Studio or Player is the one to crash, take a screenshot of the data present in the General tab and then contact support@whatfix.com and attach the screenshot along with the mail.

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