How to identify the cause of an app crash on Windows OS?

When a program crashes (the app stops working), an event is recorded in the log file can be used to troubleshoot the problem.

To find the logs,

Click the Windows Start button.
Search for Event Viewer and open it.
Click Windows Logs and open Application.
Find the error event type you're looking for your app and click it.
Use the data in the General tab to find the cause of the crash. You may need the help of developers to identify the exact cause.

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