How to identify the cause of the Player or Editor crashing?

Sometimes, the Whatfix Player or Editor app may crash while running due to a multitude of reasons. It may be possible that the apps were unable to run along with another desktop app, or that they stopped working after a recent update or bug fix.
Knowing the exact cause of the crash may help troubleshoot the issue and prevent it from happening again.

You can find out the reason of the crash, along with a multitude of other related data, using the Windows Event Log.

Use the following steps to find the event logs:

1. Click the Windows Start button.

2. Search for Event Viewer and open it.

3. Click Windows Logs and click Application.
   

4. Find the error you are looking for and check the Date and Time, Source, Event ID, etc. of the error.
   

5. Click the error, and then Go to the bottom of your screen where additional details about the respective error are present.
   

6. Click General and use the data present to find the cause of the crash. You may need the help of developers to identify the exact cause.

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   For more information about troubleshooting an app crash, see Identifying crashes with the Windows Event Log.