Integrate Zendesk Repository
  • 25 Mar 2023
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Integrate Zendesk Repository

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  • PDF

Article Summary

Whatfix enables you to integrate Zendesk with Whatfix to fetch articles from your Zendesk repository and display them as contextual links in Self Help and Task List widgets. You can either fetch all the content or only the content from particular folders.

Use the following steps to integrate Zendesk repository,

  1. On the Whatfix dashboard, click Repositories.

  1. Click the zendesk tile.

  2. Enter the title, URL of your repository, specify if the URL is password protected, and then click Next.

  3. Choose All content if you want to fetch content from the whole repository or Specific content if you want to fetch content from a specific folder.

  4. After the crawl setting is configured, click Integrate.

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Once you have created an Integration request, your repository is listed under the Integrated repositories in the Processing state.

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  • Depending on how big your repository is, the content sync might take between 24 - 78 hours to complete.

  • Once all the content is indexed, you can access them on the Whatfix dashboard.

  • The content fetched can be added to Self Help and Task List widgets in the same way as you would add any other Whatfix content.

  • If you have Smart Context enabled, you must add the global-page tag for the content to reflect in the Self Help widget on your application. For more information, see Add Repository Content to Self Help and Task List

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