QuickRead

After you enable QuickRead from the Dashboard, you can test QuickRead in preview mode on your Self Help segments before you push the changes to Production. See How to enable QuickRead for more information.

QuickRead cannot be enabled for specific segments. QuickRead is applicable at the ENT (enterprise) level. Once enabled, QuickRead is available for all Self Help segments.

No, end-user feedback on QuickRead responses does not directly impact future responses generated by QuickRead. Instead, feedback is recorded in QuickRead's analytics for content creators to analyze and change their content. QuickRead then provides...

Yes, QuickRead works with authenticated repositories. For QuickRead to work with repositories behind authentication, ensure that End-user authentication is enabled for your account. Additionally, ensure that the Single Sign-On (SSO) of your base a...

No, Quickread does not support tables within PDFs, it can only access content in text format.

QuickRead does not require the query to be in question format to get a response. To receive a QuickRead response, end users need to provide a minimum of a two-word search query in the Self Help search. However, it is recommended to provide a search ...

Yes, QuickRead supports authenticated repositories. For QuickRead to work with repositories behind authentication, ensure that End-user authentication is enabled for your account. Additionally, ensure that the Single Sign-On (SSO) of your base app...

With QuickRead, Whatfix prioritizes the protection of our customers' data security and privacy. Here's how Whatfix ensures data security: Data usage and role-based access: QuickRead AI models are designed to access only the integrated reposito...

Yes, QuickRead is fully supported with accessibility features. Whatfix strives to ensure that QuickRead is accessible to all users, providing an inclusive experience.

Only Flows, articles, and repository links are included in the QuickRead response and its sources. Refer to the following demonstrations of how these sources can be accessed from the QuickRead card: Repository links Flows ...

QuickRead can understand and respond to queries in any European language supported by Whatfix . QuickRead responds in the language the query is written in, even if the source is in a different language.

At Whatfix, we continually explore various models to address different tasks. Currently, the following models are in use; however, they might change in the future: Custom Pipeline : Our custom pipeline incorporates multiple models specifically de...

Whatfix follows the following key steps for responsible AI for QuickRead: Transparency: Whatfix makes end users aware that the answers are powered by AI through the user interface, promoting transparency in the AI-driven responses. Feedback...

When QuickRead is enabled on your account, a tooltip appears on the search bar to guide end users through the process of using QuickRead. The tooltip appears only for those who are using QuickRead for the first time.