Whatfix and Salesforce Einstein integration enables you to push Whatfix Analytics data to Salesforce Einstein in the form of a dataset. This dataset can be further used to create a custom dashboard in the Salesforce app.
Note
To integrate Whatfix and Salesforce Einstein, email us at support@whatfix.com.
Use cases
- Track the usage and completion of tasks by your users and create a report on the Salesforce dashboard.
- Track how new users are completing the onboarding tasks in the Task List and map the support tickets created by them.
- Check the usage of new features and their adoption rates right from the Salesforce dashboard.
- Check the usage of searches for users with less than 6 NPS score and get all unsuccessful search terms to map the knowledge gaps selectively.