Self Help Best Practices
  • 02 Sep 2021
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Self Help Best Practices

  • Dark
  • PDF

Animate the Self Help tab to catch the user’s attention

Animating the Self Help tab increases your chances to catch users' attention and help them find answers themselves.


Deliver specific contents to users using Tags

Segment guides using Tags so that users receive more relevant and focused content.

segment guides self help

Link your support articles

Add links to your support articles in the Flows steps to deliver more information. Use this wisely.

use link wisely

Group related content together inside Self Help

Grouping similar content inside Self Help aids end-users to understand and navigate through the widget easily. You can also create multiple sub-groups within a group.

For more information, see Nested Grouping in Self Help..

Use keywords to make your content easily available in Search

Adding keywords to your content helps end-users find relevant content, even when the search term does not match the term used in the content.

For more information, see Using keywords to help users find content.

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