Self Help Best Practices
- 02 Sep 2021
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Self Help Best Practices
- Updated On 02 Sep 2021
- 1 Minute To Read
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Print
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PDF
Animate the Self Help tab to catch the user’s attention
Animating the Self Help tab increases your chances to catch users' attention and help them find answers themselves.
Deliver specific contents to users using Tags
Segment guides using Tags so that users receive more relevant and focused content.
Link your support articles
Add links to your support articles in the Flows steps to deliver more information. Use this wisely.
Group related content together inside Self Help
Grouping similar content inside Self Help aids end-users to understand and navigate through the widget easily. You can also create multiple sub-groups within a group.
For more information, see Nested Grouping in Self Help..
Use keywords to make your content easily available in Search
Adding keywords to your content helps end-users find relevant content, even when the search term does not match the term used in the content.
For more information, see Using keywords to help users find content.
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