Self Help Best Practices
- 15 Feb 2024
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Self Help Best Practices
- Updated On 15 Feb 2024
- 1 Minute To Read
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Animate the Self Help tab to catch the user’s attention
Animating the Self Help tab increases your chances to catch users' attention and help them find answers themselves.
Deliver specific contents to users using Tags
Segment guides using Role Tags so that users receive more relevant and focused content.
your title goes here
Find unsuccessful search terms using Analytics. Fore more information, see Unsuccessful search terms in Analytics.
Link your support articles
Add links to your support articles in the Flows steps to deliver more information. Use this wisely so you don't overwhelm your users.
Group related content together inside Self Help
Grouping similar content inside Self Help aids end-users to understand and navigate through the widget easily. You can also create multiple sub-groups within a group.
For more information, see Nested Grouping in Self Help.
Use keywords to make your content easily available in Search
Adding keywords to your content helps end-users find relevant content, even when the search term does not match the term used in the content. Looking through the unsuccessful search terms that your users use can be a good start for this exercise.
For more information, see users unsuccessful search terms in the Analytics when content is present.
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