Pop-up not displaying
- 12 Aug 2021
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Pop-up not displaying
- Updated On 12 Aug 2021
- 1 Minute To Read
-
Print
-
DarkLight
-
PDF
Cause:
Pop-ups may not display if the visibility rules aren't set correctly. They could also not be appearing if they have expired or if there's a conflict with another Pop-up with the same visibility rules.
Solution:
- Check if the Pop-up is active.
- The Pop-up could have expired or set not to appear on specific dates. Check the Visibility Rules for When the Pop-up should appear, i.e., date and occurrence count.
- Check if the Don't show again Option is enabled. Enabling this option gives the end-user the option to disable the Pop-up.
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