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Pop-up not displaying
  • 12 Aug 2021
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Pop-up not displaying

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Cause:

Pop-ups may not display if the visibility rules aren't set correctly. They could also not be appearing if they have expired or if there's a conflict with another Pop-up with the same visibility rules.

Solution:

  • Check if the Pop-up is active. 
    segment_Active4.png
  • The Pop-up could have expired or set not to appear on specific dates. Check the Visibility Rules for When the Pop-up should appear, i.e., date and occurrence count.
  • Check if the Don't show again Option is enabled. Enabling this option gives the end-user the option to disable the Pop-up.
    dontShowAgainOption

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