Pop-up not displaying

Cause:

Pop-ups may not display if the visibility rules aren't set correctly. They could also not be appearing if they have expired or if there's a conflict with another Pop-up with the same visibility rules.

Solution:

• Check if the Pop-up is active. 
  
• The Pop-up could have expired or set not to appear on specific dates. Check the Visibility Rules for When the Pop-up should appear, i.e., date and occurrence count.
• Check if the Don't show again Option is enabled. Enabling this option gives the end-user the option to disable the Pop-up.