Flow step is skipped due to unrecognized UI element

Issue

• The Flow skips at step 1 and continues from step 2 because the UI element of the application at step 1 is visible only on a minimized screen and not on the full screen mode.

Probable Causes

• The application uses a responsive design, which adjusts the visibility of UI elements based on the browser’s dimensions.

• The application loads slowly.

• The first step of the flow is marked as optional due to which the flow step skips and moves to the next step.

Suggested Solutions

• Add a unique CSS Selector to specifically target the UI element. For more information, see Identify an element's CSS selector.

• If the first step of the Flow is optional, enable the Always start this flow on step one toggle option. For more information, see Always start a Flow from step 1.

Note:

If the issue persists, contact support@whatfix.com.