What you might notice
Following a recent update, the Whatfix Studio extension may have been disabled in your browser if you’re on one of these Whatfix Studio versions:
Browser | Whatfix Studio version |
|---|---|
Chrome (US) | 2026.10.30.1346 |
Edge (US & EU) | 2026.10.22.910 |
If the extension is disabled, you won’t be able to launch Whatfix Studio or create and edit content. In that case, please re-enable it using the steps below.
Why this happened
The latest Whatfix Studio update requests a new browser permission, Manage your downloads. This permission lets you download Diagnostics debugging logs from Whatfix Studio directly to your system. These logs help you and the Whatfix team troubleshoot issues with your content faster.
Chrome and Edge automatically disable an extension when an update requests new permissions, until you approve them. Whatfix can’t re-enable the extension on your behalf, so you’ll need to approve the permission yourself, or ask your IT team to re-enable the Whatfix Studio extension.
Note:
If your browser settings don’t allow you to re-enable the extension, contact your IT team or reach out to support@whatfix.com.
Steps to re-enable Whatfix Studio
Re-enable Whatfix Studio in Chrome or Edge to continue creating content as usual.
Expand the following accordions for more details:
Re-enable Whatfix Studio in Chrome
Use the following steps to re-enable Whatfix Studio in Chrome:
In the Chrome browser, click the Extensions icon, and then click Manage Extensions.
On the Extensions page, locate Whatfix Studio.
Enable the Whatfix Studio toggle.
Info:
A dialog box appears with a message that the newest version of Whatfix Studio requires more permissions.
In the dialog box, click Re-enable.
Info:
The Manage your downloads permission only enables you to download Diagnostics debugging logs from Whatfix Studio.
Re-enable Whatfix Studio in Edge
Use the following steps to re-enable Whatfix Studio in Edge:
In the Edge browser, click the Extensions icon, and then click Manage extensions.
On the Extensions page, locate Whatfix Studio.
Enable the Whatfix Studio toggle.
Info:
A dialog box appears with a message that Whatfix Studio is turned off until you accept the new permissions.
In the dialog box, click Turn on.
Info:
The Manage your downloads permission only enables you to download Diagnostics debugging logs from Whatfix Studio.
The Whatfix Studio toggle shows as enabled, and you can continue creating content as usual.