Disable end-user feedback in Self Help

  • Updated On Nov 12, 2025
  • 1 minute(s) read
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Whatfix provides the option to disable end-user feedback in the Self Help widget at any time.

Expand the following accordions for more details.

Disable end-user feedback in old Self Help

Use the following steps to disable end-user feedback in Self Help:

  1. On the Whatfix Guidance dashboard, click Style.
    ia_left%20nav_style

  2. Click Self Help.
    styles_sh.png

  1. Click Feedback.
    feedback_tab_in_sh_style

  2. Disable the Collect feedback toggle to disable end-user feedback in Self Help.
    CLM_DB_disable_enduserfeedback.png

  3. Click Save.

Note:

  • To keep the end-user feedback feature enabled while hiding the feedback icon in the closed state, disable the Feedback icon on closed state toggle.
    feedback_icon_closed_toggle.png

  • Ensure that you push the changes made to Production so that the latest behavior is reflected for end users.

Disable end-user feedback in Improved Self Help
Info:

Improved Self Help is a Beta feature. To enable Improved Self Help on your dashboard, contact support@whatfix.com. Improved Self Help provides an enhanced and revamped end-user experience of the Self Help widget. Once enabled, end users see Improved Self Help instead of the Self Help widget.

Use the following steps to disable end-user feedback in Self Help:

  1. On the Whatfix Guidance dashboard, click Style.
    ia_left%20nav_style

  2. Click Self Help.
    styles_sh.png

  1. Click Features.
    feedback_tab_in_sh_style

  2. Disable the Collect feedback toggle to disable end-user feedback in Self Help.
    CLM_DB_disable_enduserfeedback.png

  3. Click Save.

Note:

Ensure that you push the changes made to Production so that the latest behavior is reflected for end users.