Didn't receive Forgot Password email

Issue

When you try the Forgot Password option to reset your password, you don’t receive any email.

Probable Causes

• The system might have delivered the email to your spam folder.

• Server or network issues might have delayed the email.

• You might have entered an email address that is not the one associated with your Whatfix account.

• Your organization’s email security settings might have blocked the message.

Suggested Solutions

• Check your spam folder for the email.

• Check your internet connection and try again.

• Ensure that you use the correct and registered email address during the password reset process.

• Verify with your IT or Security team if any restrictions on incoming emails are blocking the email.

Info:

If the issue persists, contact support@whatfix.com.