Dashboard

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Dashboard

23 Articles in this category

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Error: Failed to publish content items

Issue When you try to publish content to production from the Whatfix dashboard, the process fails and you receive an email with the following error: Probable Causes Whatfix Dashboard Issue : In rare scenarios, Whatfix experiences a temporar...

Updated On : 10 Mar 2025

Error: Invalid/Expired session

Issue Unable to log into the Whatfix Studio on the Chrome browser. Unable to launch Preview mode because the Preview mode toggle does not appear on any page. Consequently, viewing or testing any widgets is not possible. Probable Cau...

Updated On : 19 Feb 2025

Cannot see content created on Dashboard

Issue Cannot see the widgets/content created on the Whatfix Dashboard Probable Cause The Content section of the Dashboard displays content like Flows, Videos, PDF, and other static content along with Launchers, Smart Tip, and Beacon collection...

Updated On : 24 Jan 2025

Cannot view the Widget section on Whatfix Dashboard

Issue You are unable to see the Widgets section on the Whatfix Dashboard. Probable Cause The Widget section is visible to users with the Content Manager or Account Manager role on the Whatfix Dashboard. Suggested Solution Ensure that yo...

Updated On : 28 Jan 2025

Error: Maximum number of segments reached

Issue: Whatfix shows you the "Widget Limit Reached" error message when you try creating a widget. Probable Cause: Whatfix enables you to create as many as 75 widget segments for each widget and store them in your account. This is the default l...

Updated On : 24 Jan 2025

Error: Only videos of mp4 format are accepted

Issue When you try to upload video files to the Whatfix Dashboard, Whatfix displays the following error message: Only videos of mp4 format are accepted . Probable Cause Whatfix only accepts videos in .mp4 format. If you try to upload files...

Updated On : 24 Jan 2025

Error: Problem loading content. Check your internet connection and try again.

Issue When you try to upload a PDF file to the Whatfix Dashboard, Whatfix displays the following error message: Problem loading content. Check your internet connection and try again . Probable Causes You might see the error for the followi...

Updated On : 24 Jan 2025

Account locked due to multiple failed login attempts

Issue Your account is locked and you are unable to log in to Whatfix. Probable Cause When you make multiple unsuccessful login attempts, Whatfix locks your account for your security. Suggested Solution To unlock your account, see ...

Updated On : 12 Mar 2025

Publish Changes button does not appear

Issue The Publish changes button does not appear on the dashboard in the Ready stage. Probable Cause The Publish changes button is visible only if the Ready stage is empty. Suggested Solution Push all the widgets/content from ...

Updated On : 24 Jan 2025

Push to production button does not appear

Issue The Push to production button does not appear on the dashboard in the Ready stage. Probable Cause The Push to production button is visible only to the Account Manager role on the Whatfix Dashboard. your title g...

Updated On : 24 Jan 2025

Unable to see the Embed option for Whatfix content

Issue You are trying to embed Whatfix content like Flows and Launchers, but the Embed option is not visible on the Dashboard. Probable Cause The Embed option is not visible for Whatfix content like Flows and Launchers if they are still in ...

Updated On : 30 Oct 2024

Unable to delete content or widget

Issue You are unable to delete content or widgets on the CLM dashboard. Probable Cause You cannot delete content or widgets in the Production stage. Content and widgets can only be deleted when they are in the Draft or Ready stages. Suggeste...

Updated On : 24 Jan 2025

Error: This domain is not supported for your enterprise

Issue: Whatfix shows you, "This domain is not supported for your enterprise" error message when you are trying to invite a user to your dashboard. Probable Cause: Whatfix invites can be sent only to those users who use the same domain. For exa...

Updated On : 24 Jan 2025

Unable to download Whatfix content from the Dashboard

Issue You are unable to download all the Whatfix content from the Dashboard. Probable Cause Currently, you can download only Flows from your Dashboard. Suggested Solution To download Whatfix content other than Flows from your Dashboard as ...

Updated On : 24 Jan 2025

Unable to invite users to Whatfix Dashboard

Issue Other users are not receiving the invitation to be added as users on your dashboard. Probable Cause Whatfix is configured to allow only upto 5 invites at a time. If you're trying to invite more than 5 users at once, the invitations fail ...

Updated On : 24 Jan 2025

Unable to move a content or widget across stages

Issue When you try to move content or widgets across stages, the action fails and you see the following error message: Probable Cause Unstable network or internet connectivity issues prevent movement of content or widgets across stages. ...

Updated On : 01 Apr 2025

Unable to see Drag and drop or Browse option

Issue Unable to see the Drag and drop or the Browse option to upload a video, image, PDF, etc. to the Whatfix Dashboard. Probable Cause Drag and drop or Browse feature is not available for accounts with Self Hosted/ Export model . When yo...

Updated On : 24 Jan 2025

Users do not receive invite to Dashboard

Issue You have sent an invitation to a user from your Whatfix Dashboard, but they don't receive the registration email. Probable Cause The registration link may have been sent to the wrong email address, or sent to the Spam folder of your us...

Updated On : 24 Jan 2025

Why are the moved Content and Widgets disabled?

Issue You are trying to move content/widgets across stages but their movement is disabled. Probable Cause When you move Whatfix content or widgets across stages, the content or widgets are disabled till the move is complete. For example, le...

Updated On : 24 Jan 2025

Add Icon Button disabled for custom icons

Issue The + Add Icon button appears disabled or greyed out, preventing you from adding custom icons to Smart Tips, Beacons, or Launchers. Probable Causes No icons are added to the Icon Library. Your title goes here If there are no...

Updated On : 24 Jan 2025

Icons added to the Icon Library does not appear in Studio

Issue You are unable to see the new icons added to the Icon Library in Studio. Probable Cause Icons added to the Icon Library are not automatically available in Studio. Suggested Solution After adding icons to the Icon Library, you must ...

Updated On : 24 Jan 2025

Exported SCORM package is not working

Issue Exporting a SCORM package that contains flows with a specific tag (e.g., new dashboard) does not capture new flows on the dashboard. Probable Cause Incorrect Tags : The flows contain incorrect Tags, preventing inclusion in the export. ...

Updated On : 01 Apr 2025

Unable to prioritize or sort search results on Dashboard

Issue You have created multiple pieces of content but are unable to find specific content in the search field of the Dashboard. Probable Cause Whatfix Dashboard search shows a mix of search results when you type in a keyword. For instanc...

Updated On : 07 Apr 2025

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