Top
Enable live chat when Self Help search result is empty
  • 27 Aug 2024
  • 1 Minute To Read
  • Dark
    Light
  • PDF

Enable live chat when Self Help search result is empty

  • Dark
    Light
  • PDF

Article summary

When an end user is unable to find help content for their issue, Whatfix Self Help can be configured to integrate with your existing live chat application. Once set up, this feature enables end users to chat with your support representatives.

The live chat, once enabled, is an icon inside Self Help. The chat icon is automatically displayed when a search term does not return any results. End users can click the chat icon to get redirected to your live chat provider. Your chat application is opened in a new tab.

self_help_chat

Use the following steps to integrate live chat in Self Help:

  1. On the Whatfix Guidance dashboard, click Style.
    ia_left%20nav_style

  2. Click Self Help.
    styles_sh.png

  1. Click Support.
    support_in_sh_style

  2. Select the Chat support checkbox.
    RB_DB_SH_supportchat

  3. Enter the URL that your end users can use to access your live chat.
    RB_DB_SH_enterchatsupportsite

your title goes here

Modify the text to be displayed to end users when there are no results found.
no_search_result_text

  1. Click Save.
    RB_DB_SH_Clicksavesupport
your title goes here

Ensure that you push the changes made to Production so that the latest behavior is reflected for end users.


Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.