Unable to Unpublish or Archive content or widget

Issue

Unable to Unpublish or Archive content or widget from the Production stage on the Dashboard.

Probable Causes

• Unstable network or internet connectivity issues can prevent you from using the options Unpublish or Archive content or widget.

• Temporary disruptions might affect the ability to Unpublish or Archive content or widget.

• Too many requests to publish content might lead to unresponsive actions or slow down the process.

• Your current Whatfix Role prevents you from unpublishing or archiving content from the Production stage.

Suggested Solutions

• Check your internet connection and try again.

• Wait for some time and check.

• Refresh your browser tab or log out and log in again.

• Ensure that you are an Account Manager. For more information, see Whatfix User Roles.

Note:

If the issue persists, contact support@whatfix.com.