Error: Can't reach this page

Issue

When your end users click Flow, they are being directed to the following error page.

Probable Cause

The Flow ID doesn't include the required wfx-prefix. When a Flow ID is added without the wfx- prefix, it’s treated as a regular hyperlink, and since that page may not exist, it results in a broken or unreachable page.

Suggested Solution

The link must be added in the wfx-Flow ID format. The link must use the following format: wfx-Flow ID. For more information, see Link two Flows.

Note

• The http:// prefix might be automatically added in the URL field, but it does not affect Flow redirection.

• If the issue persists, contact support@whatfix.com.