Issue
The Flow skips at step 1 and continues from step 2 because the UI element of the application at step 1 is visible only on a minimized screen and not on the full screen mode.
Probable Causes
The application uses a responsive design, which adjusts the visibility of UI elements based on the browser’s dimensions.
The application loads slowly.
The first step of the flow is marked as optional due to which the flow step skips and moves to the next step.
Suggested Solutions
Add a unique CSS Selector to specifically target the UI element. For more information, see Identify an element's CSS selector.
If the first step of the Flow is optional, enable the Always start this flow on step one toggle option. For more information, see Always start a Flow from step 1.
Note:
If the issue persists, contact support@whatfix.com.