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Error: Failed to publish content items
  • 10 Mar 2025
  • 1 Minute To Read
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Contents

Error: Failed to publish content items

  • Updated On 10 Mar 2025
  • 1 Minute To Read
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Article summary

Issue

When you try to publish content to production from the Whatfix dashboard, the process fails and you receive an email with the following error:

Probable Causes

  • Whatfix Dashboard Issue: In rare scenarios, Whatfix experiences a temporary platform-wide disruption. This issue prevents successful content publication.

  • Issues with Whatfix Content: Errors within the content might prevent publication. This includes incorrect display rules, source url or broken links.

Suggested Solutions

  • Review Content: Carefully review the content for any errors or inconsistencies that might be preventing it from being published, which includes visibility rules and embedded links.

  • Unpublish and Republish: Try unpublishing the content and then republishing the Whatfix content or widget.

Note:

If the issue persists, contact support@whatfix.com.

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