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    Error: Invalid/Expired session
    • 24 Jun 2025
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    Contents

    Error: Invalid/Expired session

    • Updated On 24 Jun 2025
    • 1 Minute To Read
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    Article summary

    Issue

    • When you try to log in to the Whatfix Studio, you see the following error:

    • When you to launch Preview mode and the Preview mode toggle does not appear on any page, Whatfix Studio displays an Invalid/Expired session error message. Consequently, viewing or testing any widgets is not possible.

    Probable Cause

    • Using an older studio extension.

    • Attempting multiple login tries.

    Suggested Solution

    • Delete the cache and try to log in again.

    • Remove the current Whatfix Studio extension from your browser and reinstall the latest version of the extension from the Chrome Web Store.

    Note

    If the issue still persists, contact support@whatfix.com.

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