Top
Exported SCORM package is not working
  • 01 Apr 2025
  • 1 Minute To Read
  • Dark
    Light
  • PDF

Exported SCORM package is not working

  • Dark
    Light
  • PDF

Article summary

Issue

Exporting a SCORM package that contains flows with a specific tag (e.g., new dashboard) does not capture new flows on the dashboard.

Probable Cause

Incorrect Tags: The flows contain incorrect Tags, preventing inclusion in the export. For more information, see Tags for Segmentation.

Suggested Solutions

  • Verify the Tags: Confirm that the new tags are added correctly to the flows intended for export.

  • Test with Existing Tags: Export the SCORM package without the specific tag to rule out general export function issues.

  • Check Tag Contents: Verify that the tags contain correct values on the Whatfix dashboard.

  • Use Copied Flows as a Temporary Solution: Create copies of the affected flows and use them as the main versions. Delete the original, non-working flows.

Note:

If the issue persists, contact support@whatfix.com.


Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.