Exported SCORM package is not working

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Issue

Exporting a SCORM package that contains flows with a specific tag (e.g., new dashboard) does not capture new flows on the dashboard.

Probable Cause

Incorrect Tags: The flows contain incorrect Tags, preventing inclusion in the export. For more information, see Tags for Segmentation.

Suggested Solutions

  • Verify the Tags: Confirm that the new tags are added correctly to the flows intended for export.

  • Test with Existing Tags: Export the SCORM package without the specific tag to rule out general export function issues.

  • Check Tag Contents: Verify that the tags contain correct values on the Whatfix dashboard.

  • Use Copied Flows as a Temporary Solution: Create copies of the affected flows and use them as the main versions. Delete the original, non-working flows.

Note:

If the issue persists, contact support@whatfix.com.