Top
Flow tooltip theme changes when triggered using the URL embed format
  • 02 Nov 2022
  • 1 Minute To Read
  • Dark
    Light
  • PDF

Flow tooltip theme changes when triggered using the URL embed format

  • Dark
    Light
  • PDF

Issue

You have customized your Flow tooltip with a particular theme, which shows correctly when you run it from Self Help. But when you trigger the Flow using the URL embed option, the tooltip theme changes.

tooltip

Cause

This issue is applicable only for content creators who have installed the Whatfix Editor. When the Whatfix Editor is installed on your browser but you've not logged in to your account before triggering a Flow using the URL embed option, the default theme configuration appears and not the account-specific theme configuration. Hence the correct Flow tooltip theme which you have set in your account does not appear.
This happens as the configuration present on the Editor takes precedence over the Whatfix Script and goes back to the default theme when the Editor is enabled and not logged in.

your title goes here

For more information on precedence, see How to use preview mode to review content?

Solution

  • Disable the Editor on the browser before triggering the Flow using the URL Embed option or,
  • If you have the Editor installed on your browser, log in to the Editor before triggering the Flow using the URL Embed option.

Note:

If the issue persists, contact [email protected].


Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.