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Flow tooltip theme changes when triggered using the URL embed format
  • 18 Jan 2024
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Flow tooltip theme changes when triggered using the URL embed format

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Article Summary

Issue

You have customized your Flow tooltip with a particular theme, which shows correctly when you run it from Self Help. But when you trigger the Flow using the URL embed option, the tooltip theme changes.

tooltip

Cause

This issue is applicable only for content creators who have installed the Whatfix Studio. When the Whatfix Studio is installed on your browser but you've not logged in to your account before triggering a Flow using the URL embed option, the default theme configuration appears and not the account-specific theme configuration. Hence, the correct Flow tooltip theme which you have set in your account does not appear.
This happens as the configuration present on the Studio takes precedence over the Whatfix Script and goes back to the default theme when the Studio is enabled and not logged in.

your title goes here

For more information on precedence, see How to use preview mode to review content?

Solution

  • Disable Studio on the browser before triggering the Flow using the URL Embed option or,
  • If you have Studio installed on your browser, log in to Studio before triggering the Flow using the URL Embed option.

Note:

If the issue persists, contact support@whatfix.com.


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