A domain refers to the unique identifier assigned to a specific website. It's the first part of the URL. For example, in http://google.com and whatfix.com, google and whatfix are the domain names.
Generally, session storage is typically limited to a single domain, meaning that data stored in session storage on one domain cannot be directly accessed from another domain. For example, if a Flow involves steps across multiple domains, such as when a user navigates from one website to another, the session storage limitations can cause issues such as loss of Flow information or Flow failures.
When you enable Handle Domains, Whatfix manages cross domain Flows. So, even if a Flow spans across multiple domains, Whatfix ensures that the Flow information is managed effectively, and the steps do not break due to domain-specific limitations.
Use the following steps to manage cross domain Flows:
-
On the Whatfix Guidance dashboard, click Settings.
-
Click Advanced customisation.
-
Click Technical configuration.
-
Click Add preferences.
-
Click Flows.
-
Select the Handle Domains checkbox.
-
Click Add.
-
Enable the Handle Domains toggle.
-
Click Save.
