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Pop-up with Flow attached appears only once
  • 25 Jan 2021
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Pop-up with Flow attached appears only once

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Cause:

Pop-ups appear to your end-users based on the occurrence count configured while defining the When Visibility Rule. But in case of a pop-up attached with a Flow, if the user completes the Flow till the end, then the pop-up does not appear again irrespective of the occurrence count set.

If the user does not complete the Flow, the pop-up appears as per the configured occurrence count.

Solution:

This is the expected behavior of a pop-up embedded with a Flow. Although, you can make the pop-up follow the configured occurrence count, even if the user completes the Flow using an Advanced Customization.

To know how to configure the pop-up to appear as per occurrence count irrespective of flow completion, contact Whatfix Support at [email protected].


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