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    Pop-up Images/Videos do not appear to end users
    • 14 Apr 2023
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    Contents

    Pop-up Images/Videos do not appear to end users

    • Updated On 14 Apr 2023
    • 1 Minute To Read
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    Article Summary

    Issue:

    The images and videos attached to Pop-ups seem to break when displayed to end users.

    Cause:

    One of the reasons why images/videos do not appear is if the Pop-up is shown on a secure webpage (https) and the image/video is hosted on a non-secure website (http).

    Solution:

    Make sure the image/video is hosted on a secure image/video sharing website. Secure sites can be validated by ensuring the embedded URL of the image/video starts with https.

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    If the issue persists, contact [email protected].

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