Pop-up images/videos not appearing to end-users

Updated On 20 Jan 2021
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Issue:

The images and videos attached to pop-ups seem to break when displayed to end-users.

Cause:

One of the reasons why images/videos do not appear is if the Pop-up is shown in a secure webpage (https) and the image/video is hosted on a non-secure website (http).

Solution:

Make sure the image/video is hosted on a secure image/video sharing website. Secure sites can be validated by ensuring the embed URL of the image/video starts with https.

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Pop-up with Flow attached appears only once

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