Smart Tip overlapping with the elements of the underlying application

Issue:

When you try to position a Smart Tip on an element of the application, sometimes the content may be mispositioned. The Smart Tip may not latch onto to the right element, and, as a result, the positioning of the content may vary.

Cause:

A Smart Tip may overlap with the underlying element when screen resolution or zoom level changes. As a result of the change in the screen resolution, the height and width of the element that you have selected may also change.

Solution:

While positioning a Smart Tip select a smaller element whose height and width won't change even if the screen resolution is changed.

Flexible positioning relies on factors like the height, width, and position of the selected element. When there is a variation in the screen resolution or when the zoom level is varied, the selected element's height and width may also change. As a result, the Smart Tip attached to that element may overlap with the elements of the underlying application. So Whatfix recommends you to select an element that doesn’t change its dimensions, such as height and width, regardless of the change in the screen resolution.