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Smart Tips not appearing
  • 14 Sep 2022
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Smart Tips not appearing

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    Light
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Issue

You have configured Smart Tips but they are not appearing in your application when you preview them.

Cause

  • The Smart Tips segment is not activated.
  • Incorrect Visibility Rule conditions have been configured.
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Incorrect Visibility Rules that are commonly used:

  • Adding URL Equals instead of Contains
  • Selecting the rule as URL Path and adding the domain name which is the value for the URL Hostname rule.
  • Incorrect Display Rule conditions have been configured.
  • Another Smart Tips segment that is configured to appear on the same page is taking precedence.

Solution

  • Activate your Smart Tips segment before previewing it and making it live for your end users.
  • Use the correct Visibility Rule conditions to show your Smart Tips. Also, add the right conditions AND/OR when you are adding more than one Visibility Rule.

    Visibility_rules_condition

  • Use the correct Display Rule conditions to display the Smart Tips at the right place. Additionally, you can use CSS Selectors to make sure that the Tips appear over the correct element.

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For more information on Visibility and Display Rule conditions to display your Smart Tip, see Visibility and Display Rule Conditions.

  • Whatfix evaluates only one Smart Tips collection per page at any given time. If you want to show two or more Smart Tips on the same page, add them to the existing collection. For more information, see Creating Smart Tips.

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