Issue
Auto-translating multiple pieces of Whatfix content or selecting fields within Whatfix content on the Translations page results in a translation failure. The translation fails and appears with an Out of sync badge and the Input translations fields appear empty.
Probable Cause
Whatfix uses Microsoft Translator to auto-translate content via API calls. As a result, Microsoft allows translation of Whatfix content only if the Primary language in Translations page is set to English (en).
Note
if the primary language is set to other versions of English, such as English - US (en-US) or English - UK (en-UK), Microsoft does not allow auto-translation.
Suggested Solution
Change the primary language in the Translations page to English (en).
For more information, see Change the primary language for auto-translating content.