Insights

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Insights

21 Articles in this category

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How can I exclude filter values in Product Analytics?

Sometimes, you may want to eliminate specific filter values and visualize data with all other filter values. Excluding a filter helps you focus only on the data required for analysis. For example, consider that you've rolled out a Pop-up for your ...

Updated On : 24 Mar 2025

How can I exclude test User IDs from Insights data?

Exclude test User IDs while visualizing Insights data to eliminate noise and focus on real-time user interactions with the product. Removing test user interactions refines analytics data and improves decision-making. Info: ...

Updated On : 25 Feb 2025

How can I filter unidentified users in Product Analytics?

Overview Use cases Steps to filter unidentified users Overview User Identification enables Whatfix to identify unique users interacting with Whatfix content or your application. This helps you get user-level analytics data. ...

Updated On : 10 Mar 2025

How can I filter User Ids with a comma in them?

When you filter a User ID that contains a comma in it, such as Doe, John , Whatfix displays an error message, “ Following User IDs do not exist ”. To filter a User ID that contains a comma, such as Doe, John , enclose the User ID in quotes:...

Updated On : 25 Feb 2025

How can I see analytics data of deleted content?

Whatfix enables you to get the analytics data for deleted content, widgets, and custom events in your Product Analytics dashboard. You may need the analytics data for deleted content to check past engagement. By default, the Product Analytics dashbo...

Updated On : 17 Sep 2024

How can I see analytics of link content using Trend Insights?

Whatfix enables you to add a link to an external source of content to be displayed in Self Help, Task List, and Launchers. The following events can be used to analyze links: Link opened Link opened in new format Info ...

Updated On : 01 Apr 2025

How can I see analytics of Pop-ups using Trend Insights?

Pop-ups enable you to inform users about things that need their immediate attention. The following events can be used to measure the engagement of Pop-ups in Trend Insights: Pop-up shown Pop-up skipped URL Triggered via Pop-up Pop-up clo...

Updated On : 01 Apr 2025

How can I see analytics of Survey using Trend Insights?

Surveys help you gain information and insights about your product and users. Use this information to understand your users and improve the overall experience. Use the following events to measure the engagement of Surveys in Trend Insights: Sur...

Updated On : 01 Apr 2025

How can I see analytics of text content using Trend Insights?

Text content such as Articles can be embedded within the Self Help and Task List widgets to help end users find content within the application. With Trend Insights, analyze the number of users who viewed or closed an article and filter the data base...

Updated On : 01 Apr 2025

How can I see analytics of video content using Trend Insights?

Embed video content within Self Help, Task List, and more to provide guidance through multimedia. The following event can be used to analyze video content: Video link clicked Info These events appear in the dropdown o...

Updated On : 01 Apr 2025

How do I see Flow Failure information in Product Analytics?

Access a consolidated view of Flow failure information on the Whatfix Analytics dashboard. The default Trend Insight, Flow Failure Report, serves as a one-stop solution to track all Flow failures. The Insight gives the following information: ...

Updated On : 24 Mar 2025

How is an Optional step in a Flow considered complete?

Optional steps in a Flow maintain a seamless user experience across various scenarios. Whatfix skips Optional steps when specific pages or elements do not display to certain users, ensuring continuity of the flow for all scenarios. Inf...

Updated On : 13 Feb 2025

How is the Average Time calculated in a Funnel?

The average time in a Funnel (both Conversion or Productivity ) is calculated based on the time taken by users to complete a series of steps in a sequence. The calculation of average time in a Funnel follows a specific approach: At step level ...

Updated On : 10 Mar 2025

How is the completion time calculated for a Funnel?

Filter users based on the number of days, hours, or minutes taken to complete the Funnel. Whatfix tracks this data across multiple sessions as users complete the Funnel steps. Consider that you are filtering all the users who took less than an...

Updated On : 13 Feb 2025

How many users are dropping off from a Flow?

Consider that you've created a Flow and added it to an onboarding Pop-up to guide users through a new process. Based on your Trend Insight analysis, the number of users who start the Flow significantly exceeds the number of users who complete it. ...

Updated On : 20 Mar 2025

How many users are viewing the application?

With Product Analytics, analyze the number of users who are visiting your application pages and filter them based on city, country, browser, and more. This provides insight into the number of active users in the application, even if they do not inte...

Updated On : 10 Mar 2025

How to filter search terms in Self Help by country?

Guidance analytics enables you to find out the successful and unsuccessful search terms in Self Help and their frequency. However, it doesn't help you understand the user-level analytics data, such as, from which country or city users are searching ...

Updated On : 20 Mar 2025

What are the different Event Trigger Location in Trend Insights?

Event Trigger Location is an Event Filter that enables you to limit the scope of the events based on the location from where the event is captured. For example, for the Flow started event, refine the results to show data only for those who fired it ...

Updated On : 29 Jan 2025

What is the difference between Trend Insights and Funnel Insights?

Trend Insights and Funnel Insights represent two distinct methods for analyzing user behavior. Trend Insights examine how user behavior changes over time, while Funnel Insights illustrate how end users navigate through a specific sequence of ste...

Updated On : 24 Mar 2025

What is the difference between Funnels and User Journey?

Funnels and User Journey serve distinct purposes in analyzing user behavior and engagement. Funnels focus on specific sequences of predefined steps that users take to achieve a specific goal or conversion. They provide insights into overall ...

Updated On : 13 Feb 2025

Why is the Total Unique User count different from the sum of the unique user count in the table shown in Trend Insights?

Introduction Cause Conclusion Introduction When you apply the Unique Users metric to visualize your chart in Trend Insights, you notice that the Total Unique User count is not equal to the sum of the unique user count for each d...

Updated On : 29 Jan 2025

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