Insights

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Insights

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How can I exclude filter values in Product Analytics?

Sometimes, you may want to eliminate specific filter values and visualize data with all other filter values. Removing or excluding a filter helps you focus only on the data that is required for analysis. For example, consider that you've rolled out ...

Updated On : 23 Aug 2024

How can I exclude test User IDs from Insights data?

You may want to exclude test User IDs while visualizing your Insights data to eliminate the noise and focus on real-time users' interactions with your product. Removing the test users' interactions helps refine your analytics data and improve decisi...

Updated On : 18 Jul 2024

How can I filter unidentified users in Product Analytics?

Overview Use cases Steps to filter unidentified users Overview User Identification enables Whatfix to identify unique users interacting with Whatfix content or your application. This helps you get user-level analytics data. ...

Updated On : 09 Oct 2024

How can I see analytics data of deleted content?

Whatfix enables you to get the analytics data for deleted content, widgets, and custom events in your Product Analytics dashboard. You may need the analytics data for deleted content to check past engagement. By default, the Product Analytics dashbo...

Updated On : 17 Sep 2024

How can I see analytics of link content using Trend Insights?

Whatfix enables you to add a link to an external source of content to be displayed in Self Help, Task List, and Launchers. The following events can be used to analyze links: Link opened Link opened in new format your title go...

Updated On : 30 Aug 2024

How can I see analytics of Pop-ups using Trend Insights?

Pop-ups enable you to inform users about things that need their immediate attention. The following events can be used to measure the engagement of Pop-ups in Trend Insights: Pop-up shown Pop-up skipped URL Triggered via Pop-up Pop-up clo...

Updated On : 27 Aug 2024

How can I see analytics of Survey using Trend Insights?

Surveys help you gain information and insights about your product and users. Use this information to understand your users and improve the overall experience. The following events can be used to measure the engagement of Surveys in Trend Insights:...

Updated On : 22 Aug 2024

How can I see analytics of text content using Trend Insights?

Text content such as Articles can be embedded within the Self Help and Task List widgets to help end users find content within the application. With Trend Insights, analyze the number of users who viewed or closed an article and filter the data base...

Updated On : 30 Aug 2024

How can I see analytics of video content using Trend Insights?

Video content can be embedded within Self Help, Task List, and more, to provide guidance through multimedia content. The following event can be used to analyze video content: Video link clicked your title goes here Th...

Updated On : 30 Aug 2024

How do I see Flow Failure information in Product Analytics?

Find a consolidated view of the Flow failure information on the Whatfix Analytics dashboard. A default Trend Insight called Flow Failure Report serves as a one-stop solution to track all your Flow failures. The Insight gives the following in...

Updated On : 27 Aug 2024

How is an Optional step in a Flow considered complete?

Optional steps in a Flow ensure that the user experience is not broken because of different possible scenarios. Optional steps are skipped when certain pages or elements are not displayed to a set of users, thus ensuring continuity of the flow for a...

Updated On : 16 Aug 2024

How is the Average Time calculated in a Funnel?

The average time in a Funnel (both Conversion or Productivity ) is calculated based on the time taken by users to complete a series of steps in a sequence. The calculation of average time in a Funnel follows a specific approach: At step level ...

Updated On : 19 Nov 2024

How is the completion time calculated for a Funnel?

Users can be filtered based on the number of days, hours, or minutes they take to complete the Funnel. This data is tracked across multiple sessions as the users complete the Funnel steps. Consider that you're filtering all the users who took ...

Updated On : 13 Aug 2024

How many users are dropping off from a Flow?

Consider that you've created a Flow and added it to an onboarding Pop-up to guide users through a new process. Based on your Trend Insight analysis, the number of users who started the Flow is much higher than the number of users who completed the...

Updated On : 22 Aug 2024

How many users are viewing the application?

With Product Analytics, analyze the number of users who are visiting your application pages and filter them based on city, country, browser, and more. This helps you understand the number of active users in your application, even if they don't inter...

Updated On : 27 Aug 2024

How to filter search terms in Self Help by country?

Guidance analytics enables you to find out the successful and unsuccessful search terms in Self Help and their frequency. However, it doesn't help you understand the user-level analytics data, such as, from which country or city users are searching ...

Updated On : 30 Aug 2024

What are the different Event Trigger Location in Trend Insights?

Event Trigger Location is an Event Filter that enables you to limit the scope of the events based on the location from where the event is captured. For example, for the Flow started event, refine the results to show data only for those who fired it ...

Updated On : 05 Aug 2024

What is the difference between Trend Insights and Funnel Insights?

Trend Insights and Funnel Insights are two distinct methods of analyzing user behavior. While Trend Insights look at how user behavior changes over time, Funnel Insights gives an idea of how end users move through a specific sequence of steps. ...

Updated On : 12 Aug 2024

What is the difference between Funnels and User Journey?

Funnels and User Journey serve different purposes in analyzing user behavior and engagement. Funnels focus on specific sequences of predefined steps that users take to accomplish a specific goal or conversion. They provide insights into the ...

Updated On : 13 Aug 2024

Why is the Total Unique User count different from the sum of the unique user count in the table shown in Trend Insights?

Introduction Cause Conclusion Introduction When you apply the Unique Users metric to visualize your chart in Trend Insights, you notice that the Total Unique User count is not equal to the sum of the unique user count for each d...

Updated On : 05 Aug 2024

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