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Product Analytics Glossary
  • 16 Jul 2024
  • 9 Minutes To Read
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Product Analytics Glossary

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Article summary

A

TermDescription
Account Manager(role)The Account Manager has permission to perform all tasks in Whatfix. There are 3 other roles on the platform. To know more about each role and its permissions, see Whatfix User Roles.
ActAfter you track and analyze user behavior on your application, use the insights to make data-driven decisions to build better products. 
AnalyzeUnderstand how different types of users use your product or application with Whatfix's no-code Product Analytics solution.
APIApplication Programming Interface (API) is an access point and a set of routines, protocols, and tools to specify how various software components interact.
App IntegrationsApp Integrations enable you to exchange data and attribute streams between Whatfix and other products.
Area ChartA chart that displays data as a series of data points connected by lines and filled with colors. It is used to show the changes in the magnitude of data in different categories over time, such as showing the total number of impressions of different widgets over a year.
Ask Whatfix AIAsk Whatfix AI is an AI-powered capability that automatically turns your end-user engagement queries into Trend Insight charts.
AutocaptureWhatfix can automatically capture events from important user interactions and behavior on your application without any external configuration required.

B

TermDescription
Bar Chart - Horizontal
A chart that uses horizontal bars to represent data, used to compare different categories of data, such as showing which content has seen most interaction.
Bar Chart - Vertical
A chart that uses vertical bars to represent data, used to compare different categories of data, such as showing which content has seen most interaction.
BeaconBeacon is used to draw your users' attention to a new feature or any other element in the application user interface.

C

TermDescription
Capture Rules

Capture Rules help you define the unique identifier related to the element that you want to capture as an Event Attribute.

CLM StagesWhatfix Analytics enables you with the ability to filter analytics data based on stages so users can effectively examine and analyze data pertaining to their desired stages of interest.
CohortsCohorts enable you to create a group of users based on specific criteria and analyze the group to take further actions.
Completion TimeCompletion Time enables you to filter your users based on the time they take to complete the Funnel steps. It considers the fastest time taken between each Funnel step per user, averaged across all users.
ContentA Content is any instructional material like a Flow, video, text, image, PDF, or link that is created to guide users to perform a task efficiently.
Content Manager (role)The Content Manager is a user role on Whatfix that has more permissions than the Editor role. There are 3 other roles on the platform. To know more about each role and its permissions, see Whatfix User Roles.
Conversion Funnels

Conversion Funnels are used to understand how end users are using a product. You can track the end users' path from when they discover the product until they either drop off or convert into a customer.

Custom Events

Custom Events are user-defined events like User Actions, events captured using Whatfix API, etc.

D

TermDescription
DAPA Digital Adoption Platform (DAP) enables an efficient digital transformation journey by improving the adoption of enterprise applications. DAPs are deployed as an overlay on the application that allows the creation of in-app interactive and contextual Flows. This helps users navigate through the software with ease, thus reducing the need for repeated training.
DashboardsDashboards are a Product Analytics reporting feature that enables you to visualize your insights. They provide information at a glance to help you make data-driven decisions. For more information on how you can visualize your insights, see Dashboards.
Default Events

Default Events are all events generated for Whatfix content and widgets interaction. For more information, see List of Whatfix-related Events.

Drop-off

Drop-off measures the number of users who left a process without completing it.

E

TermDescription
Editor (role)The Editor role is used to create content on Whatfix and has the least amount of permissions. Users with the editor role can only create or edit their own content. There are 3 other roles on the platform. To know more about each role and its permissions, see Whatfix User Roles.
Enterprise AttributesEnterprise Attributes are the attributes that are part of the application which are not associated with the user. For example, geography, department, account type, etc. These attributes can be used for content segmentation.
EventsEvents are triggered when your end users perform any action on the Whatfix content or Widgets in the application.
Event Attribute

Event Attributes enable you to send additional contextual information along with Events to help with analysis and decision-making.

For example, along with the button click event, additional attributes such as the URL, the title of the page where it was clicked, the text on the button, and various other attributes from the application can be captured and sent to give context to the button click event. 

For more information, see What are Event Attributes?

Event Breakdown

Event Breakdown enables you to modify the various properties of the Events. For more information, see Filter events using Event Filters and Breakdown in Trend insights.

Event Filter

Event Filters help you drill down Events based on different criteria. For more information, see Filter events using Event Filters and Breakdown in Trend insights.

Event groupingEvent grouping enables you to group two or more Default or Custom events into a single grouped event to analyze diverse metrics. For more information, see Group Default and Custom events.
Event Trigger LocationEvent Trigger Location enables you to select the location from where a Flow is played.

F

TermDescription
FlowFlows are a sequence of step-by-step instructions that users are led through in their application to complete a task.
FunnelsFunnels are a series of sequential events that help you analyze and understand how your end users navigate an application process.

G

TermDescription
Goal ManagementGoals are User Actions created on the last element that is clicked to record the completion of the process in the application. For more information, see Goal Management.

I

TermDescription
Integration HubIntegration Hub enables you to exchange data and attribute streams between Whatfix and other products.

L

TermDescription
Launcher

Launchers enable you to add customizable buttons that trigger Whatfix content like Flow, Pop-up, Video, or Link with a single click. 

Line ChartA graphical representation of data points connected by lines, used to show trends or patterns over time, such as number of clicks on a Pop-up CTA.

M

TermDescription
Metrics ChartA visual representation of key performance indicators (KPIs) or metrics, used to track performance or progress towards a specific goal, such as displaying the conversion rate on a dashboard.

P

TermDescription
Page Title

A Page Title is a short description of a webpage that appears at the top of the browser window.

Page ViewPage View enables you to add the exact URL of a page to understand how many users are visiting the page.
Pie ChartA chart that displays data as a circle divided into sectors, used to show the proportion of different categories in relation to the whole, such as showing the percentage of what countries different users come for.
Pop-upA widget that enables you to display notifications to users in your application.
Productivity FunnelThese Funnels help you determine the shortest time taken by the end users to complete a process. You can identify the steps on which your end users are taking too much time.

S

TermDescription
Sankey Chart

A Sankey Chart is a visualization used to depict a flow from one set of values to another. For more information, see Sankey Diagram.

Self HelpSelf Help is a collection of related content displayed to users within your application. The content could include Flows, article links, video links, and help texts. This widget is launched by clicking the Self Help tab on your application. Self Help includes the ability to search and find product-related information.
SessionUser Journey is captured based on sessions. A session usually starts when a user accesses the site and ends when the user leaves or is inactive for more than 30 minutes. After 30 minutes of inactivity, a user is considered to have dropped off.
Smart ContextWhen Smart Context is enabled, and you create content, Whatfix automatically determines which content is to be shown on which page.  Smart Context eliminates the need to create multiple segments (manually) to display relevant content contextually to different audiences on an application. 
Smart Tip Smart Tips enable you to provide contextual information to your end users on elements that need additional details while using an application.
SSOSingle Sign-On (SSO) is an authentication method that enables users to securely authenticate with two different applications and websites by using just one set of login credentials that is common for both. This eliminates the need to remember the login details of two different applications. SSO minimizes the support tickets received by companies regarding forgotten password/account unlock requests by end-users.
SurveySurvey is a Widget that enables you to collect information and feedback from your end users through questionnaires.

T

TermDescription
Table ChartA visual representation of data in rows and columns, used to display structured data in a tabular format, such as showing a list of events and the engagement with selected metrics and breakdowns.
Task ListThe Task List is a widget that gives you the ability to assign a list of topics/tasks users must complete as part of a training program
TeammatesThe Teammates section on the Whatfix Analytics dashboard enables you to add, remove, and manage users.
Total EventsTotal Events measures the total number of times the event is performed in your product or application.
TrackWhatfix's Product Analytics enables you to track end-user actions and behavior on your product or application.
Translator (user role)The Translator role users can only translate the already created Whatfix Content. There are 3 other roles on the platform. To know more about each role and its permissions, see Whatfix User Roles.
Trend InsightsTrend Insights turns your engagement-related queries like the number of users who have completed Flows, the number of users who have clicked the button on your Pop-up, etc. into actionable insights.

U

Term Description
Unique UsersUnique Users measures the total number of distinct users that performed the event in your product or application.
User Actions (UA)User Actions enable you to track your end users' actions and analyze their behavior on your application. For more information, see User Action.
User Action VerificationUser Action Verification enables you to view, verify, preview, edit, and create User Actions, ensuring accurate and efficient element latching on the page.
User AttributeUser Attributes provide information about the characteristics of your users, like who they are, what their role is, which department they belong to, etc. For more information, see User Attributes.
User BreakdownUsing the User Breakdown module, you can utilize the chart to display data based on the various properties. For example, for the Flow completed event with the User filter set as Chrome browser, configuring the Breakdown as City, displays the chart based on the cities from where the Flow was completed by users using Chrome browser. For more information, see Filter Insights data using User Filters and User Breakdown.
User FilterUsing the User Filter module, you can limit the scope of the events based on different criteria. For example, for the Flow start event, you can refine the results to show data only for those who fired it from the Chrome browser or from a specific location. For more information, see Filter Insights data using User Filters and User Breakdown.
User Journey

User Journey enables you to automatically analyze how an end user navigates through an application using User Actions and helps you understand the different paths they take to complete a task. For more information, see User Journey.

V

TermDescription
Visibility RulesThe Visibility Rules determine where and when Whatfix content is displayed on your application.

W

TermDescription
Whatfix AnalyticsWhatfix Analytics is a Product Analytics platform that enables you to analyze end-user behavior on the application.
Whatfix Guidance dashboardThe Whatfix Guidance dashboard is where you can perform the following actions:
  • Access all content that has been created by users in your organization. 
  • Access and manage content widgets, such as Self Help, Pop-ups, Smart Tips, Beacons, and Task List. 
  • Manage users 
  • Manage tags 
  • Access Guidance analytics
  • Manage translations 
  • Manage Tip/Flow configurations
Widget
Widgets are overlays that display on top of an application and are used for a range of use cases, including onboarding, training, change management, and support.

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