Top
Beacon does not show up on the chosen position
  • 31 May 2023
  • 1 Minute To Read
  • Dark
    Light
  • PDF

Beacon does not show up on the chosen position

  • Dark
    Light
  • PDF

Article Summary

Issue:

Beacon latches to different positions of the selected element when the content is selected to appear on a particular location of the element.

Cause:

A Beacon may not appear in the selected position because of the following reasons:

  • Variation in the screen resolution
  • Wrong Display Rules have been added

Solution:

When selecting an element ensure that you select the correct element and add appropriate Display Rules with respect to the selected element.

your title goes here

For more information on Display Rules, see Visibility and Display Rule Conditions.

While creating a Beacon, if you select an element and add Display Rules for another element, then instead of the selected element, the Beacon may get latched to a different element. To position the Beacon correctly, ensure that you add correct Display Rules for the element you have selected.

your title goes here

If the issue persists, contact support@whatfix.com.


Was this article helpful?

What's Next
Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.