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Content Repository Best Practices
  • 06 Jan 2023
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Content Repository Best Practices

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Notify your end users whenever you integrate a Content Repository

Notify end users by placing a Beacon or a Smart Tip on the Self Help widget when you integrate a new Repository with Whatfix. This can increase your end users' engagement with the widget.

De-clutter your Content Repository

Keep your Content Repository up-to-date. Add relevant content and remove obsolete information regularly. This helps end users find relevant content each time they search for something in Self Help.

Make Self Help content more relevant to your end-users

Tailor Self Help for your end users to get relevant content every time they open the widget.

Here are a few ways you can do that,

  • Integrate specific folders and spaces of your Content Repository with Whatfix.
your title goes here

Currently folder specific content can only be integrated for OneDrive Repository.

For more information, see Integrate Specific Content from OneDrive Repository

  • Integrate multiple Repositories with Whatfix to make Self Help, a one-stop help space.
  • Associate a tag to your Repository. Whatfix adds the tag to the entire content fetched from the Repository and also to the content added later.
    For more information, see Adding Repository Content to Self Help.


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